Usability Testing Tools and Services

Usability is an incredibly important factor in user experience testing. In fact, any product designed to be used by humans in order to achieve a certain objective has a usability component to it. On a more basic end, a screwdriver, for example, has lines on its handle to improve grip. On the more technological side, websites with good usability allow the users to go from one step to the next without much confusion and unnecessary actions. At User, we use a variety of usability testing tools to ensure that your product has the best usability possible, be it a website, an app, or other products.

Usability testing must focus on the user—after all, they are the ones who benefit from good usability. To that end, USER Experience Researchers uses a variety of methods including:

User Survey

Focus Group

User Interview


Contextual Inquiry

1.) User surveys - Collecting usability data by questionnaire.
2.) Focus groups - Discussing with internal or external group of people about services, products and websites.
3.) Interviews - Face to face to collect the feedback, or answers.
4.) Contextual inquiry – Observing users in context of where they might be using your product, such as at work, home or in our lab.
5.) User observation - Observing users to collect data in the specific environment.
6.) Usability reporting – We ask the users to report which elements in a website for example, do they find easy or difficult to use.

The above methods are used to test what they are looking for and when they use your product, in what ways might they be struggling to understand or achieve. We might conduct focus groups or interviews to ask them what they are looking for in products similar to yours. What factors are most important to them? What do they expect in products like yours? We brainstorm different scenarios and analyze what problems your product might encounter in these different cases. More specifically for user observations, in addition to contextual inquiry and user observation, we use the following methods:

Screen Recording

Screen Sharing