Application Support Engineer (Integration & Middleware)

About the Application Support Engineer (Integration & Middleware) role

We are looking for an Application Support Engineer to provide second-level application support, platform monitoring, and performance tuning to ensure the stability, availability, and reliability of the client’s enterprise integration platform. The role involves troubleshooting complex technical issues, collaborating with cross-functional teams, and maintaining operational excellence by meeting agreed Service Level Agreements (SLAs).

Key Responsibilities

• Provide Level 2 (L2) support for the client’s enterprise integration platform and related applications
• Perform proactive and reactive platform monitoring to ensure high availability and uninterrupted service continuity
• Monitor system performance, manage error rates, and perform performance tuning where required
• Provide advanced troubleshooting for complex technical issues across the client’s integration platform
• Conduct in-depth root cause analysis (RCA) and collaborate with engineering teams to implement timely and sustainable resolutions
• Work closely with developers, infrastructure teams, and third-party vendors to define and optimize integration patterns
• Maintain accurate and up-to-date technical documentation, operational procedures, and support knowledge base
• Ensure all incidents, service requests, and operational activities are completed within agreed Service Level Agreements (SLAs)
• Drive continuous improvement initiatives to enhance platform stability, reliability, and operational excellence

Expected Work Results

• Timely resolution of production incidents
• Effective proactive and reactive platform monitoring
• High platform availability and uninterrupted service continuity
• Achievement of agreed operational targets and SLAs

Requirements:

Integration & Middleware

• IBM WebSphere Application Server (Basic)
• Apigee
• Axway
• webMethods (Advanced)
• GXS (Advanced)
• IBM WebSphere
• IBM WTX / IBM Transformation Extender (ITX 10)
• IBM WebSphere MQ (WMQ)
• Experience with Microsoft Azure, including Azure Kubernetes Service
• Proficiency in Oracle SQL, SQL, and UNIX operating systems

EDI & Data Integration

• Good understanding of EDI industry standards and data formats, including ANSI X12, EDIFACT, RosettaNet, TRADACOMS, XML, IDocs, and proprietary formats
• Good knowledge of enterprise communication protocols used in integration environments

Preferred Qualifications:

• Strong analytical and troubleshooting skills with experience supporting production environments
• Experience conducting root cause analysis (RCA) for complex incidents
• Ability to collaborate effectively with developers, infrastructure teams, vendors, and other technical stakeholders
• Strong documentation and communication skills
• Experience working in SLA-driven support environments
• Knowledge of enterprise integration and middleware technologies