Usability testing is the key to well-built product designs. Over 93% of multinational corporations require usability testing to collect data before a product is launched. As the first UX research company in Asia, USER has its own labs in Singapore, China, and Vietnam to provide clients with real user testing services.

The Value of Usability Testing

Usability testing follows the user experience research and prototyping phases to ensure the effectiveness of the final prototype by identifying issues and areas of enhancement. Based on the overall feedback and expert evaluation in usability research, a detailed testing report will be presented to the stakeholders and the prototype will be refined accordingly. USER provides usability testing services for different kinds of products, including digital products (e.g. website, apps), and physical products (e.g. smart home appliances) in a professional lab. Various scientific usability testing methods are applied in the product design and development process.



How does USER approach Usability Testing?

How does USER approach Usability Testing?

The Usability Testing Process involves four steps.

During the 1-to-1 test sessions, a UX Expert will observe how the users interact with the prototype and/or visual design samples presented. Participants give their feedback on these tests, which are consolidated into the Key Findings and Recommendations from our Expert team.


Features of Usability Research


Inclusions in USER’S Usability Testing Services

USER’s Usability Testing Lab VS Others

Lab usability testing can simulate real-life scenarios, and allow you get close to customers by observing them and even interacting with them. It is also a great way to identify big problems early and generate ideas.

USER is one of the first usability testing lab rental service providers in Singapore. Professional facilities are equipped in our usability testing lab, and the service is of high quality and cost-effective.

USER Others
Free Monitor Room
Free Camera Recording
Free Eye Tracking Device
Free Consultation
Free Support
Free Booking

Book A Usability Testing Lab

USER has labs in Singapore, China, Japan, and Vietnam.
Please contact us for locations options.

Select Your Convenient Date

Default Location: Singapore
Japan, Australia, UK, and US Customers Please Use Contact Us form

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Singapore Location

50 Gambas Crescent #10-53 [email protected]
To choose China, Vietnam, or Japan locations, please contact us


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