Business Analyst

Key Responsibilities:

Business Analysis & Requirements Management:

• Engage stakeholders to understand business goals, pain points, operational challenges, and policy requirements
• Elicit, analyze, document, and validate business and functional requirements
• Translate business needs into user stories, process flows, functional specifications, and acceptance criteria
• Facilitate workshops and requirement-gathering sessions with stakeholders

Process Improvement & Solution Design:

• Analyze current business processes and identify opportunities for process optimization and automation
• Assess the impact of proposed changes on business operations, systems, users, and policies
• Collaborate with solution architects and technical teams to design practical and scalable solutions
• Recommend improvements that enhance operational efficiency, user experience, and service outcomes

Product & Delivery Support:

• Work closely with Product Managers and delivery teams throughout the software development lifecycle
• Support Agile delivery by managing and refining product backlogs and requirements
• Clarify business requirements during development and assist teams in resolving requirement-related issues
• Ensure delivered solutions meet business objectives and user needs

Testing & Quality Assurance:

• Develop and review test scenarios, test cases, and acceptance criteria
• Coordinate and support System Integration Testing (SIT) and User Acceptance Testing (UAT)
• Validate that system functionality meets agreed business requirements
• Support defect triage and resolution activities

Change Management & Stakeholder Engagement:

• Build strong relationships with business, operations, and technology stakeholders
• Support implementation planning, business readiness, training, and adoption activities
• Communicate project progress, issues, risks, and recommendations effectively to stakeholders
• Facilitate discussions to achieve alignment across multiple stakeholder groups

Post-Implementation & Continuous Improvement:

• Monitor solution performance and user feedback after implementation
• Identify enhancement opportunities and support continuous product improvement
• Work with support and operations teams to investigate and address production issues
• Contribute to lessons learnt and best practices across projects

Requirements:

• Bachelor’s Degree in Business, Information Systems, Computer Science, Engineering, or a related discipline
• Relevant certifications in Business Analysis, Agile, Scrum, Product Management, or Process Improvement will be advantageous
• 3 to 5 years of experience in business analysis, digital transformation, product delivery, or system implementation
• Experience working on software or digital product development projects
• Experience in Agile delivery environments will be advantageous
• Experience in Government or large-scale enterprise systems is preferred
• Strong analytical and problem-solving skills
• Ability to translate complex business requirements into actionable solutions
• Strong stakeholder management and facilitation skills
• Excellent written and verbal communication skills
• Good understanding of Agile methodologies and product development practices
• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail while maintaining focus on strategic outcomes