Experience & Interface Designer
About the job
About the Experience & Interface Designer / UX Researcher and Service Designer role
As an Experience & Interface Designer / UX Researcher and Service Designer, you will shape intuitive, accessible, and user-centred digital experiences for public officers across organisations. You will lead user research and discovery, translate insights into actionable design decisions, and create end-to-end UX/UI solutions through wireframes, high-fidelity designs, and interactive prototypes. Working closely with product managers, engineers, and stakeholders, you will balance user needs, business goals, technical feasibility, and policy requirements to deliver effective digital products. You will also contribute to design systems, usability testing, and continuous product improvement while applying accessibility best practices and responsible AI design principles.
Key Responsibilities:
User Research & Discovery
- Plan and conduct discovery research to understand user needs, behaviours, and pain points faced by public officers across organisations
- Design and run usability testing sessions to validate concepts and iterate on designs
- Plan and facilitate surveys, workshops, and other participatory research methods to gather insights at scale
- Synthesize research findings into actionable insights and communicate them clearly to product and engineering teams
UX & UI Design
- Design end-to-end user experiences, covering information architecture, user flows, wireframes, and high-fidelity UI
- Design interactions that are intuitive, accessible, and aligned with both user needs and business objectives
- Contribute to and maintain design systems, ensuring consistency across products
- Balance user needs, technical constraints, and policy requirements when making design decisions
Stakeholder Communication & Collaboration
- Present design work and research findings to a range of stakeholders, including product managers, engineers, and senior stakeholders
- Translate complex requirements and feedback into a clear design direction
- Work closely with product and engineering teams to ensure designs are feasible and well-implemented
Prototyping
- Build interactive prototypes to communicate design intent, using Figma prototypes
- Effective use of components and design system libraries within prototypes to ensure consistency and efficiency
Requirements:
- 3 to 5 years of product design experience with a portfolio that demonstrates strong user research skills alongside polished UX and UI work
- Research expertise. You know how to plan studies, choose the right methods, facilitate sessions, and turn findings into design decisions
- Strong UI and interaction design skills. You can take a concept from rough wireframes through to pixel-level, production-ready designs
- Comfort with ambiguity and context switching. You can move between different products and problem spaces, and ramp up quickly
- Clear communication skills. You can articulate design rationale to technical and non-technical audiences, and hold your own in conversations with senior stakeholders
- User-centric mindset with pragmatism. You advocate for the user while understanding business goals, technical feasibility, and organisational constraints
- Proficiency in Figma and FigJam as core design and collaboration tools
- Familiarity with accessibility best practices (WCAG) and responsible AI design principles
Preferred Qualifications:
- Experience with frontend development (e.g., HTML/CSS, React)
- Familiarity with AI-assisted coding tools (vibe coding) for rapid prototyping and idea validation
- Motion graphics and visual/graphic design skills (e.g., After Effects, Lottie), including the ability to produce animations and micro-interactions that enhance product experiences
- Experience extending visual design work to communication and marketing materials
