Oracle Fusion HCM Core – Second Level Support

We are seeking an experienced Oracle Fusion HCM Core – L2 Support Consultant to provide operational support for Oracle HCM Cloud applications. The role involves managing production support activities, resolving incidents, and ensuring smooth functioning of HCM modules.

Key Responsibilities:

• Provide Level 2 production support for Oracle Fusion HCM modules
• Handle incident management, service requests, and issue resolution
• Perform root cause analysis and implement fixes
• Work closely with business users and stakeholders to resolve functional and technical issues
• Support ongoing system maintenance, enhancements, and configurations
• Ensure adherence to ITIL processes and support standards
• Participate in periodic system health checks and reporting

Requirements:

• Minimum 5 years of experience with Oracle HCM Cloud
• Strong expertise in:
  • Global Core HR
  • Absence Management
  • Compensation & Benefits
• Hands-on experience in production support environments
• Good understanding of ITIL processes
• Technical skills include Oracle HCM Extract, BI Reports and OTBI, HDL (HCM Data Loader), Spreadsheet Loader, and Fast Formulas
• Functional skills include experience with Redwood UI, Visual Builder Studio, Journeys, Personalisation, Lookups and Value Sets, Work Structures, Areas of Responsibility, and Data Roles and Security

Preferred qualifications:

• Experience with bi-directional integrations
• Exposure to DevOps practices (preferred but not mandatory)