Product Manager
About the job
About the Product Manager role
The Product Manager is responsible for defining the partner experience product vision, roadmap, priorities, and measurable outcomes. This role translates partner needs, integration requirements, support issues, and business workflows into clear product priorities while driving improvements in onboarding, API adoption, workflow efficiency, SLA compliance, and integration success. Working closely with engineering, operations, security, compliance, business stakeholders, and external partners, the Product Manager monitors product metrics, manages backlogs, coordinates Agile delivery, and makes informed trade-offs between partner experience, operational feasibility, governance requirements, and technical scalability.
Key Responsibilities:
- Define the partner experience product vision, roadmap, priorities, and measurable partner outcomes
- Translate partner needs, integration requirements, support issues, and business workflows into user stories and backlog priorities
- Priorities features that improve partner onboarding, API adoption, workflow efficiency, SLA compliance, and integration success
- Coordinate with technology vendors, consultants, contractors, suppliers, internal project teams, and cross-functional stakeholders to improve data flow, collaboration, governance alignment, and project lifecycle visibility
- Track partner experience metrics such as onboarding time, partner satisfaction, integration completion rate, API usage, SLA adherence, incident trends, and support volume
- Make product trade-offs that balance partner experience, operational feasibility, governance controls, and technical scalability
Requirements:
- Required 5–8 years of relevant experience
- Strong product management experience in partner-facing platforms, B2B services, digital service delivery, or ecosystem products
- Ability to translate partner journeys, operational workflows, integration needs, and business constraints into clear product priorities and user stories
- Good understanding of API-enabled services, system integrations, data exchange, service reliability, and platform scalability considerations
- Experience working with engineering, operations, security, compliance, legal, and business stakeholders to deliver governed digital services
- Strong analytical skills, with the ability to define success metrics, interpret product data, track adoption, and use insights to prioritise improvements
- Ability to balance partner experience, operational feasibility, policy requirements, and technical trade-offs in decision-making
- Excellent communication and stakeholder management skills, including the ability to align multiple parties around roadmap priorities, risks, and delivery outcomes
- Experience with agile delivery, backlog management, sprint planning, release coordination, and iterative product improvement
- Familiarity with Built Environment digital delivery, common data environments, BIM-enabled workflows, construction collaboration, or digital handover processes would be advantageous
