Scrum Master

As a Scrum Master, you will play a key role in enabling Agile teams to deliver high-quality software solutions while fostering a culture of collaboration, continuous improvement, and operational excellence

Key Responsibilities:

Agile Delivery & Team Facilitation

• Facilitate Scrum ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, Retrospectives, and Backlog Refinement sessions
• Coach and mentor Agile teams on Scrum principles, Agile methodologies, and best practices
• Foster a high-performing, self-organizing team environment
• Ensure Agile processes are followed and continuously improved

Stakeholder & Product Collaboration

• Work closely with Product Owners to maintain a healthy, prioritized backlog
• Support sprint and release planning activities
• Collaborate with business stakeholders, architects, developers, QA engineers, and operations teams to ensure successful delivery
• Facilitate communication between technical and business teams

Delivery Management

• Track sprint progress, team velocity, and delivery metrics
• Identify, manage, and remove impediments affecting team productivity
• Escalate risks, dependencies, and blockers when necessary
• Support continuous improvement initiatives through actionable retrospectives

Agile Transformation & Coaching

• Promote Agile mindset and servant leadership principles across teams
• Coach teams toward higher Agile maturity
• Drive transparency, accountability, and continuous learning
• Collaborate with other Scrum Masters, Project Managers, and Agile Coaches across DHL global teams

Requirements:

• Bachelor’s Degree in Computer Science, Information Technology, or related discipline
• Minimum 5 years of experience in Agile software delivery environments
• Minimum 3 years of experience as a Scrum Master supporting software development teams
• Strong understanding of Scrum, Kanban, Lean, and Agile frameworks
• Experience facilitating Agile ceremonies for cross-functional teams
• Must be experienced in handling IT projects
• Background/hands-on in development is a plus
• Must be flexible to handle meetings on different time zones
• With positive character that can handle pressure and communicate well with senior managers and directors
• Experience managing distributed/global teams
• Proficiency with Agile tools such as Jira, Confluence, Azure DevOps, or similar platforms
• Excellent verbal and written English communication skills

Preferred Skills:

• Certified Scrum Master (CSM), Professional Scrum Master (PSM), SAFe Scrum Master, or equivalent Agile certification
• Experience working within DevOps and Cloud environments (AWS, Azure)
• Experience supporting microservices-based applications
• Exposure to ITIL Service Management practices
• Prior experience in logistics, supply chain, transportation, or enterprise-scale environments is an advantage