IT Infrastructure Engineer (Desktop)
About the job
About the IT Infrastructure Engineer (Desktop) role
Our team is looking for an IT Infrastructure Engineer to oversee and deliver enterprise-level end-user computing services for Public Service agencies. This role involves planning and implementing innovative endpoint technology solutions, managing service providers, and executing projects to enhance and standardise desktop environments across agencies. The IT Infrastructure Engineer will ensure reliable, secure, and efficient desktop services, while driving modernsation initiatives to improve operational efficiency and user satisfaction. The ideal candidate is a proactive and adaptable professional with strong technical expertise in endpoint technologies, leadership capabilities, and the confidence to innovate within a dynamic public sector environment.
Key Responsibilities:
- Provide essential enterprise level end user computing services to Public Service agencies
- Plan and execute new initiatives and enhancements that result in innovative use of end-point technologies to meet the needs of forward-looking Public Service agencies
- Work with team leaders and outsourced service providers to plan, manage and deliver projects to upkeep, strengthen or build new desktop services to improve service satisfaction and delivery
- Execute projects to deliver desktop services that achieve standardisation of desktop services across Public Service agencies to reduce operations overheads and greater satisfaction of desktop services
- Supervise and maintain desktop services across Public Service agencies and work with outsourced service providers to attend to issues, problems and request for changes
Requirements:
- Degree in Computer Science, Computer or Electronics Engineering or Information Technology or equivalent
- Minimum 5 years of relevant working experience in designing, planning, deploying and leading enterprise level ICT infrastructure for end point services
- Good technical knowledge of end point technologies as primary practice area, with knowledge in supporting technologies such as network and servers
- Proactive and dedicated individual with good leadership and multi-tasking capabilities
- Good interpersonal skills, both oral and written, with the ability to present ideas and influence stakeholders
- An adaptable and bold individual who dares to innovate and take smart risks
Preferred qualifications and experience:
- Senior Consultant: At least 7 years of experience relevant to IT Infrastructure Engineer (Desktop) role
