The Interaction / UX Designer is responsible for researching, designing, and refining user-centred digital experiences that align user needs with business and technical goals. This role leads user research activities to understand behaviours, motivations, and tasks, and translates insights into user models, scenarios, and interaction concepts. The designer defines system structures, workflows, and information flows, and collaborates closely with cross-functional teams to ensure solutions are usable, feasible, and effective. Through iterative testing and evaluation, the role continuously improves designs to support meaningful, intuitive, and accessible user experiences, particularly within complex or public-facing digital services.
Interaction/UX Designer
About the job
About the Interaction/UX Designer role
Key Responsibilities:
- Lead and conduct user research activities to understand users’ goals, behavior and needs
- Develop models of your users based on research findings, as well as models for other domain factors
- Define context scenarios and tell stories about ideal user experiences the team wants to achieve
- Describe product or system capabilities and requirements that support user’s goals and tasks, and how successful interactions look like
- Design the overall structure and behavior of the system, information flows and workflows
- Test and refine the product through evaluative research, ensuring that the design enables to meet the users goals and complete their tasks
- Develop a sense of empathy for people
Qualifications:
- Good team player
- Creative and strategic thinker
- Good presenter as well as listener
- Open minded, explorative and adaptive
- Propose design decisions that are desirable for users, viable for the business and feasible technically
- Keen understanding of underlying technology and mediums. For example, how a web browser works and renders pixels on the screen. Knowing how to code is an additional advantage
- Have a portfolio of shipped digital projects that are in use
- Preferably have experience with developing eServices for public
- Proficient in design and prototyping tools such as Sketch and Adobe CS (e.g. Photoshop, Illustrator, XD)
- Education in a Design Discipline (e.g. Interaction, Graphic, Visual Communications), HCI, or a related field or equivalent practical experience
