Application Support Analyst
About the job
About the Application Support Analyst role
The Application Support Analyst provides L2/L3 support for integration and middleware platforms, ensuring high availability, performance, and reliability of applications. This role monitors system health, troubleshoots and resolves production issues within SLA timelines, and supports integration flows across APIs, cloud services, and enterprise systems. Working closely with cross-functional teams, the analyst conducts root cause analysis, implements preventive measures, and maintains operational documentation while continuously improving support processes in cloud-based and distributed environments.
Key Responsibilities
- Provide L2/L3 application support for integration and middleware platforms
- Monitor system performance and ensure high availability of applications
- Troubleshoot and resolve production issues within SLA timelines
- Support integration flows across APIs, middleware, and cloud services
- Collaborate with cross-functional and global teams for incident resolution
- Perform root cause analysis and implement preventive measures
- Maintain and enhance operational documentation and support procedures
Requirements:
- 2–5 years of experience in Application Support / Support Engineering
- Background in integration and middleware technologies
- Exposure to cloud-based environments (Azure preferred)
- Operating Systems: Unix / Linux
- Databases: Oracle DB, Azure Cosmos DB
- Query Language: SQL
- Middleware & Integration: IBM WebSphere Application Server, ITX (WTX)
- Web/Application Servers: Apache, Tomcat
- Cloud & Azure Services:
- Azure Event Hub
- Azure Function Apps
- Azure Service Bus
- Scripting: Advanced Shell Scripting
- Containerization: AKS (Azure Kubernetes Service)
Good-to-Have Skills
- API Management: Apigee
- Monitoring Tools: Zabbix
- Development Knowledge: C#
- DevOps Tools: Azure DevOps
- General understanding of integration and middleware architecture
