Application Support Engineer

We are looking for a proactive and technically skilled Application Support Engineer to support and maintain APAC applications. The ideal candidate will have strong experience in incident and change management, hands-on Java and Jasper development, and basic knowledge of Microsoft Azure infrastructure. This role requires both local and remote customer support capabilities, along with experience in project environments.

Key Responsibilities:

• Provide application support for APAC applications, ensuring high availability and performance
• Handle incident management and change requests in accordance with SLA requirements
• Provide local and remote customer support, troubleshooting and resolving application-related issues
• Perform Java and Jasper development, deployment, and maintenance tasks
• Participate in project implementation activities, including testing, deployment, and post-go-live support
• Identify and fix security vulnerabilities, and deploy patches as required
• Monitor server performance, system health, and capacity, ensuring optimal operation
• Support application deployment and infrastructure activities within Microsoft Azure (basic level)
• Document issues, resolutions, and technical procedures for knowledge sharing and compliance

Requirements:

• Minimum 2 years of experience handling incident and change requests
• Minimum 2 years of experience supporting customers (both local and remote)
• Minimum 1 year of hands-on experience in Java and Jasper development and deployment
• Minimum 1 year of working experience in projects (implementation, upgrade, or enhancement)
• Primary skill area is Application Development in Java with advanced proficiency, and secondary skill area is Infrastructure in Microsoft Azure with basic proficiency.

Additional Skills:

• Experience in fixing security vulnerabilities and deploying patches
• Experience in monitoring server performance and capacity management
• Strong troubleshooting and analytical skills
• Good communication skills and ability to work with regional (APAC) stakeholders

Preferred Qualifications:

• Experience in production support environment
• Familiarity with ITIL processes
• Experience working in multi-country/regional support models