Business Development Manager

Key Responsibilities:

Business Development & Revenue Growth:

• Develop and execute business development strategies to achieve revenue and client acquisition targets
• Identify and pursue new opportunities across enterprises, government-related organizations, and other target industries
• Generate qualified leads through prospecting, networking, referrals, industry events, and strategic partnerships
• Manage the complete sales cycle, from prospecting and client engagement to proposal development, negotiation, and contract closure
• Build and maintain a healthy sales pipeline with accurate revenue forecasts

Enterprise Solutions & Consultative Selling:

• Promote USER’s portfolio of services, including:
• User Experience Research, UX/UI Design and Usability Testing
• Artificial Intelligence and Enterprise AI Solutions
• Digital Transformation and Technology Consulting
• Application Development and Cloud Services
• IT Professional Services and Technology Talent Solutions
• Understand clients’ business challenges and work with internal technical teams to develop appropriate solutions
• Lead client presentations, solution discussions, and commercial negotiations
• Coordinate with delivery teams to ensure proposed solutions align with operational capabilities and client expectations

Strategic Partnerships & Account Management:

• Develop long-term relationships with enterprise clients, business leaders, and strategic partners
• Identify opportunities to expand existing accounts through cross-selling and additional service engagements
• Establish partnerships with technology providers, consulting firms, and industry organisations
• Represent USER at relevant business and technology events

Sales Reporting & Market Intelligence:

• Maintain accurate records of opportunities, sales activities, and client interactions
• Prepare regular pipeline reports, sales forecasts, and business development updates
• Monitor market trends, competitor activities, and emerging technology opportunities
• Coordinate with USER to ensure a smooth transition from business development to project delivery

Requirements:

• Bachelor’s degree in Business Administration, Marketing, Information Technology, or a related discipline
• Minimum 5 years of relevant B2B business development or enterprise sales experience; 8–10+ years preferred for senior-level candidates
• Proven track record of acquiring new enterprise clients and achieving sales targets
• Experience selling IT services, technology consulting, digital solutions, or professional services
• Strong understanding of the Singapore enterprise market and procurement processes
• Ability to engage senior stakeholders, including Directors, CIOs, CTOs, and other business decision-makers
• Excellent communication, presentation, negotiation, and relationship-management skills
• Experience managing complex sales cycles and preparing commercial proposals
• Strong commercial judgement and ability to work independently

Key Performance Indicators:

• New business revenue and gross profit generated
• Number and value of new contracts secured
• Qualified sales pipeline generated
• Lead-to-opportunity and opportunity-to-contract conversion rates
• Strategic accounts and partnerships developed
• Revenue generated through existing-account expansion

Preferred Qualifications:

• Existing network of enterprise clients and technology decision-makers in Singapore
• Experience with AI solutions, UX research, digital transformation, cloud services, or application development
• Experience in government-related tenders, RFPs, and enterprise procurement
• Familiarity with CRM platforms and sales forecasting
• Experience working with multidisciplinary technical and consulting teams
• A commercially driven business development professional who combines strong enterprise relationships with the ability to understand complex technology solutions, identify client needs, and convert opportunities into sustainable revenue