Link Support Engineer

In this role, you will deliver second-level support, platform monitoring, and performance tuning, ensuring availability and managing error rates to maintain uninterrupted service continuity. You will provide advanced troubleshooting expertise for complex technical issues across the client’s LINK platform.

You will play a critical role in collaborating with developers, infrastructure teams, and vendors to define and optimize integration patterns while maintaining comprehensive and up-to-date support documentation. Additionally, you will perform in-depth root cause analysis and coordinate effectively with engineering teams to drive timely and sustainable resolutions.

You will ensure that all agreed targets and Service Level Agreements are met, driving operational excellence. This role is best suited to candidates with solid hands-on support experience who are comfortable taking ownership of complex incidents in a production environment.

Requirements:

• Integration knowledge (IBM ITX, WTX along with EDI industry standards and data formats, including ANSI X12, EDIFACT, RosettaNet, XML, IDocs, and proprietary formats (fixed-length and delimited)) OR Azure Knowledge (Event Hub, Function App, Azure Service Bus, Logic App, Cosmos, KQL), ideally with Azure certification
• Proficiency in SQL and Linux/Unix
• DB (Oracle) along with SQL commands
• Good knowledge of communication protocols, including HTTP, HTTPS, SFTP, FTPS, AS2, and FTP
• Good-to-have skills include IBM MQ, IIB, Apache, Tomcat, Camel, monitoring tools such as Grafana and Zabbix, and C# coding knowledge
• Experience in advanced shell scripting and AKS (Azure Kubernetes Service) is an advantage
• Knowledge of the ITIL operations framework, with a focus on Incident Management, Problem Management, Change Management and continuous improvement
• Excellent written and verbal communication skills, with fluency in English for daily professional communication
• Analytical skills
• Strong customer focus and analytical thinking
• Great influencing and negotiating
• Personal drive, commitment to excellence, and resilience in adversity