Network Security Engineer

We are looking for a Network Security Engineer (L2 Support) to support and maintain cloud-based network security services. The role involves incident resolution, infrastructure changes, and ensuring stable and secure network operations across cloud environments.

Key Responsibilities:

• Provide Level 2 (L2) support for cloud-based network security services, including firewalls, web proxies, load balancers, and DNS
• Troubleshoot and resolve incident and problem tickets within defined service levels
• Coordinate with external vendors and internal teams to ensure service availability and performance
• Implement and manage changes to network security infrastructure following established change management processes
• Ensure all changes are properly documented and handed over to operations teams
• Enforce security and network standards across all implemented solutions

Requirements:

• Minimum of 2 years experience in Telecommunications, Networking, or Network Security
• Strong knowledge of networking fundamentals, including knowledge of TCP/IP, firewalls, IPSec VPN, HTTP/HTTPS, and DNS
• Experience with public cloud networking, preferably in Microsoft Azure, Google Cloud Platform (GCP), and cloud proxy solutions
• Hands-on experience or strong understanding of at least one:
  • Fortinet Firewalls
  • F5 BIG-IP (Load Balancer)
  • IPSec VPN
  • Web Proxy technologies
• Ability to work independently, manage priorities, and handle pressure in a fast-paced environment
• Strong communication skills (spoken and written English)
• Timely resolution of incident and service tickets
• Successful implementation of infrastructure changes
• Effective handling of user/customer queries
• Compliance with SLA and operational standards

Preferred Qualifications:

• ITIL knowledge (incident/change management)
• Certifications (e.g., Azure, Fortinet, CCNA Security)