Operator
About the job
About the Operator role
The Operator is responsible for supporting reliable and stable Data Centre Operations by monitoring production systems, responding to incidents, and driving continuous service improvement. This role coordinates major incident investigations, supports troubleshooting of system and network connectivity issues, identifies opportunities for process automation, monitors operational performance, and ensures production activities comply with safety and regulatory standards.
Key Responsibilities:
- Continuous Service Improvement: Add value to Data Centre Operations by identifying improvement opportunities to sharpen Production stability, stakeholders experience and overall service quality
- Identifying opportunities for automation within production processes to streamline operations and reduce manual intervention
- Timely escalation and communication of major incidents such as escalation matrix, leading, driving, facilitating, and chairing all investigation activities
- Being accountable for resolving the incident with workaround or permanent solution
- Participate in troubleshooting system and network connectivity problems before escalation
- Monitoring production metrics and performance indicators to ensure targets are met
- Ensuring compliance with safety and regulatory standards in production
- Other ad-hoc duties as instructed
