Product Manager

We are looking for a Product Manager to help shape and deliver digital services that make a real difference to the people and businesses we serve. You will be part of a high-performing team driving digital transformation, building innovative and user-centric products from the ground up while ensuring the reliable operation of existing platforms. This is a hands-on role that spans the full product lifecycle — from strategy and development through to operations and continuous improvement.

Key Responsibilities:

Product Strategy and Vision

• Work with product owners and business partners to establish a clear product vision for new initiatives, define mission statements, and secure stakeholder buy-in
• Develop go-to-market strategies and outreach plans to drive product adoption

Product Development and Operations

• Design, test, and iterate through experiments to improve user journeys for new products whilst maintaining operational excellence for existing digital platforms
• Manage product budgets, develop workplans with product teams, and procure necessary resources including software, hardware, and professional services
• Ensure continuous service availability and performance optimisation for live products

Insight-Driven Product Management

• Leverage user research, analytics, and operational data to inform product decisions and enhance user experiences
• Implement frameworks for tracking product performance and translate insights into actionable improvements and measurable business value

Quality and Compliance

• Ensure products meet relevant quality, performance, and compliance standards throughout the product lifecycle
• Coordinate with technical and governance teams to address risks and embed best practices from development through to live operations

Cross-functional Collaboration

• Translate product strategy into actionable technical plans for business and vendor teams
• Coordinate efforts across functions including marketing, legal, and finance
• Support developers in exploring emerging tools and techniques whilst maintaining the stability of production systems

Growth and Maintenance

• Drive user adoption for new features through increased engagement whilst ensuring reliable service delivery for existing users
• Build networks with key stakeholders and partner teams for collaboration opportunities
• Participate in public-facing activities to raise product awareness
• Oversee maintenance schedules, updates, and incident response for live products

Project Management and Governance

• Run efficient stakeholder meetings, prioritise and track deliverables for both new developments and operational tasks, and document key decisions
• Manage service level agreements and operational metrics, and ensure products meet internal policy and governance requirements

Requirements:

• Diploma or Degree in Computer Science, Information Technology, Engineering, or a related field
• Minimum 5 years of relevant experience in product management, IT business analysis, or application solution design
• At least 3 years working directly with engineers, designers, and product managers
• Experience managing both product development and operational maintenance
• Strong analytical, conceptualisation, and problem-solving skills
• Good communication skills with the ability to present ideas clearly and work effectively with stakeholders

Preferred qualifications:

• Experience with modern product development practices including Agile, Cloud, Design Thinking, and Product-Centric Development
• Experience in service operations, incident management, and maintaining live digital services
• Relevant certifications such as CITPM, COMIT, PMP, or Certified Scrum Master
• Government or regulated sector experience
• Proven track record of delivering results within defined timeframes whilst maintaining service reliability