Product Manager

Key Responsibilities:

Product Ownership & Discovery

• Own multiple product capabilities and epics end-to-end, shaping the product roadmap and priorities from discovery delivery launch measurement and iteration
• Understand user and business problems, define desired outcomes and success measures before committing to solutions
• Use user research, data, experimentation and feedback to validate assumptions and inform product decisions
• Translate product opportunities into clear hypotheses, user stories and acceptance criteria, and maintain a prioritized product backlog
• Design user-centric experiences for consumer-facing digital and mobile products, working with UX/UI teams to create intuitive journeys that fit naturally into users’ daily lives
• Make trade-offs based on user value, business impact, evidence, technical feasibility and effort

Product Delivery & Execution

• Be accountable for delivery of your product areas, including scope, timeline, quality, risks, dependencies and operational readiness
• Work closely with Engineering, Design, QA, Operations and vendors to deliver iteratively using Agile/Scrum practices
• Manage delivery plans, milestones and RAID items, proactively resolving issues and escalating early with options and recommendations
• Define and track product success metrics such as adoption, engagement, retention and behavioural outcomes, using product analytics, user feedback and experiments to validate hypotheses and drive continuous improvement

Vendor & Stakeholder Management

• Retain product ownership and accountability even where delivery is supported by external vendors
• Set clear direction, priorities and expected outcomes for vendors rather than acting as an intermediary between stakeholders and delivery teams
• Critically evaluate vendor recommendations and manage delivery performance, commitments, risks and dependencies
• Align business, technology and other stakeholders towards common product outcomes and communicate progress, risks and trade-offs clearly

Governance, Risk & Compliance

• Ensure product delivery complies with applicable organizational policies, security, data protection, privacy and operational requirements
• Identify and manage product, delivery and operational risks throughout the product lifecycle
• Work with Engineering, Security, Architecture and relevant governance teams to ensure appropriate controls and requirements are incorporated into solutions
• Maintain appropriate documentation, traceability and governance while balancing compliance requirements with user experience and delivery effectiveness

Team & Product Culture

• Operate as an owner, not a coordinator — proactively identify problems, challenge assumptions and drive issues towards resolution
• Collaborate across Product, Engineering, Design, Data, Operations and vendors without rigid role boundaries
• Contribute to continuous improvement, knowledge sharing and stronger product practices across the team
• Demonstrate increasing ability to operate through ambiguity, influence stakeholders and take ownership of larger and more complex product areas

Requirements:

• Minimum Qualification: Diploma / Degree in IT or related discipline
• At least 3 years of relevant experience in product management or digital product delivery, with experience owning and shipping digital products or capabilities
• Strong outcome-oriented product thinking — able to frame problems, define success measures and priorities based on evidence and impact rather than simply delivering requirements
• Experience owning product capabilities from discovery and backlog management through delivery, launch and iteration
• Strong execution discipline, including management of scope, timelines, risks, dependencies, stakeholders and vendors
• Experience working with Agile product development teams and good understanding of Agile/Scrum practices
• Strong analytical, problem-solving, stakeholder management and communication skills
• Proactive and collaborative mindset, with the ability to challenge assumptions constructively and work beyond strict role boundaries
• Comfortable operating through ambiguity and able to bring structure and clarity to complex problems
• Experience working with external technology vendors while retaining internal ownership of product decisions and outcomes

Preferred Qualifications:

• Experience in health and wellness, lifestyle or other consumer digital products
• Technical understanding of APIs, system integrations, data flows, system dependencies and modern digital architectures
• Ability to discuss technical options and trade-offs effectively with engineers and vendors
• Understanding of non-functional considerations such as security, performance, scalability, reliability and operational support
• Experience with large-scale digital platforms, industry-specific digital products or large-scale digital services
• Experience working within security, privacy, governance and compliance requirements