Project Manager
About the job
About the Project Manager role
The Project Manager partners closely with agency business teams to deliver human-centred digital solutions that support organisational and citizen needs. This role applies Design Thinking and Service Design methodologies to identify gaps, shape future-state solutions, and guide technology decisions aligned with government standards and digital transformation goals. Working across stakeholders and vendors, the Project Manager defines requirements, manages delivery approaches, mitigates risks, ensures readiness for deployment and operations, and maintains compliance with IT, security, and quality policies. The role also supports senior leadership in identifying new opportunities and driving continuous improvement across agency systems and services.
Key Responsibilities:
- Partner with the Agency’s business teams to elicit citizen/business and Agency’s needs through human-centric and visual methods
- Apply Design Thinking / Service Design methodology and tools to identify current state gaps and challenges, and develop future state design and solutions
- Evaluate and recommend suitable technology while aligning with client’s technology directions (such as cloud-based, enterprise architecture and modernisation of legacy systems, adoption of SG Tech Stack)
- Identify and adopt the appropriate development and delivery approach (Outsourced, Co-Sourced or In-house development)
- Work with fellow client’s and Agency’s teams to develop user stories, functional/technical specifications and acceptance criteria
- Ensure product readiness for smooth deployment, adoption and operations
- Analyse impact of requested changes and propose improvements to continuously address changing business needs, and work with support team to understand and address technical problems (Operations Management)
- Assist the CIO to identify new opportunities and problems to solve for the Agency’s digital transformation
- Build deep knowledge of Agency’s business and operations and identify opportunities to support the transformation of Agency business / operation
- Identify potential project risks and its implication to the organisation and to recommend mitigating measures so as to manage the risks
- Effectively engage and manage the vendors to deliver ICT solutions and services
- Understand the IT management policy, quality management policy and security guidelines to ensure the development processes, procedures and system are designed to comply with these policies and guidelines
Requirements:
- Diploma/Degree in Computer Science, Infocomm Technology, Computer or Electronics Engineering or related disciplines
- At least 5 years relevant working experience in a similar capacity (advantageous to have had some Consulting, Software Development and Design experience)
- Strong portfolio that demonstrates proven, hands-on experience working in Agile approach on Product-centric teams
- Working knowledge of AI tools and concepts
- Strong analytical, conceptualisation, facilitation and problem-solving skills, in particular with application in Discovery sessions and prototyping
- Good stakeholder engagement and communication skills with ability to influence and pitch ideas
- A driven and motivated personality with the ability to rapidly learn, apply and execute
- Experience in Project Management and Product Management is a plus
- Motivated by innovation to achieve business goals and customer satisfaction
- Excellent written, verbal communication, presentation and negotiation skill
