Project Manager
About the job
About the Project Manager role
The Project Manager is responsible for leading the delivery and operational management of mission-critical government systems, ensuring high availability, security, and compliance while driving successful project outcomes. This role oversees cross-functional teams, vendors, and stakeholders to manage project execution, critical system operations, cloud infrastructure, and service improvements. By balancing strategic planning with operational excellence, the Project Manager ensures projects are delivered on time, within budget, and in accordance with government standards, while maintaining the reliability and resilience of essential digital services.
Key Responsibilities:
Critical Systems Operations:
- Oversee day-to-day operations and vendor management for critical systems
- Plan and execute project budgets and service requests
- Coordinate audits, compliance, and security remediation activities
- Manage AWS/GCC resources and infrastructure hosting
- Liaise with external vendors maintaining the systems to ensure delivery of Change Requests are on time and of quality
- Ensure business continuity for internet-facing eServices without any unplanned downtime out of maintenance period
Standard Project Management:
- Develop and maintain project plans, schedules, and resource allocation
- Lead cross-functional project teams and stakeholder management
- Conduct risk assessment, mitigation planning, and issue resolution
- Facilitate project meetings, reviews, and governance processes
- Prepare project status reports and executive dashboards
- Manage project scope, timeline, budget, and quality deliverables
- Coordinate user acceptance testing and system deployment activities
- Ensure adherence to project management methodologies (Agile/Waterfall)
Requirements:
Technical & Domain:
- 5+ years project management experience in government/public sector
- Proven experience managing critical government systems operations
- In-depth knowledge of Government IM8 policies and compliance frameworks
- Experience with AWS or GCC cloud infrastructure management
- Background in managing internet-facing eServices
- Experience with government digital transformation initiatives
- Experience with authentication gateway integration, such as Active Directory and Singpass/Corppass
- Experience with payment gateway integration solutions (e.g. integrate with banks for various payment methods such as GIRO, PayNow etc)
- Experience with Financial Institutes or payment gateways (e.g. DBS, Stripe)
Project Management:
- PMP, CITPM, or equivalent project management certification preferred
- Strong stakeholder management and communication skills
- Experience with contract management and procurement
- Proven track record in budget management and resource planning
- Risk management and change management expertise
Soft Skills:
- Strong vendor management and contract oversight capabilities
- Security-focused mindset with remediation experience
- Independent worker with strong self-help and research skills
- Excellent leadership and team coordination abilities
- Strong analytical and problem-solving skills
Preferred Qualifications:
- Must be comfortable working in fast-paced, mission-critical environment
- Ability to work independently with minimal supervision
- Strong commitment to maintaining system availability and performance
- Experience with vendor management processes
