UI/UX Designer

Key Responsibilities:

• Conduct customer research, usability testing, journey mapping, and service experience analysis
• Design wireframes, prototypes, user flows, information architecture, and high-fidelity UI screens
• Improve onboarding, form completion, navigation, service discovery, mobile usability, and accessibility
• Apply design system standards while tailoring interfaces for customer clarity and adoption
• Partner with Product Managers and Engineers to translate insights into practical design specifications
• Use customer feedback, behavioural data, and usability findings to iterate and improve digital journeys

Requirements:

• Required 3–5 years of relevant experience
• Strong proficiency in Figma or equivalent design and prototyping tools, including reusable components, variants, and design handoff practices
• Experience applying design systems, UI standards, and accessibility guidelines to create consistent, inclusive, and scalable customer-facing interfaces
• Ability to conduct user research, usability testing, customer journey mapping, and service blueprinting to identify pain points and improvement opportunities
• Good understanding of information architecture, interaction design, responsive design, mobile-first design, and form usability
• Ability to translate customer feedback, behavioural data, and business requirements into clear design recommendations and practical product improvements
• Strong collaboration skills to work effectively with Product Managers, Engineers, business stakeholders, and service owners in an agile delivery environment
• Clear communication and storytelling skills to explain design rationale, trade-offs, and user impact to both technical and non-technical audiences
• Basic understanding of front-end development concepts such as HTML, CSS, component behaviour, and design feasibility is preferred