UX Designer (Associate to Senior level)

About the UX Designer (Associate Consultant) role

We are looking for a UX Designer to join our product team and shape the user experience of a next-generation whole-of-government analytics platform. This role is ideal for someone who is confident working across the full design lifecycle from discovery and research through to high-fidelity design, user testing, and handoff to developers in an agile environment.

We have built a scrum team of technologists who have developed digital products to improve citizens’ experience of using the agency’s digital services. The team that you will be working with is the Whole-of Government Application Analytics (WOGAA), as a member of the UX team in GDP-DSP. The office will be located at Punggol Digital District.

As a UX designer, you will work with our scrum team and other government agencies to inform product and design decisions. You will get to influence the digital experience of the agencies’ digital services. This will involve having good interpersonal skills, sharp analytical mind, and astute design judgment.

Key Responsibilities:

• Understand product strategy and assess the current UX landscape to contribute effectively to active sprints.

• Collaborate with stakeholders and the scrum team to gather requirements, co-create solutions, prototype, test, and deliver new product features.

• Lead UX research to identify opportunities for product growth and propose enhancements in collaboration with cross-functional teams.

• Solve complex UX challenges, such as improving citizen experiences across digital services, resolving agency pain points, and enhancing operational efficiency.

• Design for scalability and reusability across products while ensuring accessibility and a seamless user experience.

Requirements:

• Strong product and user-centric mindset with a passion for improving public services through technology.

• Ability to quickly understand use cases and translate them into effective task flows.

• Proven ability to design product solutions that balance user needs and stakeholder goals.

• Highly collaborative, with a belief in co-creation to deliver the best outcomes.

• Agile and lean approach — able to rapidly design, test, and ship prototypes to validate concepts.

• Data-driven, with experience in user research and applying insights to justify design decisions.

• Skilled at analysing user feedback and activity to iterate and enhance the user experience.

• Ability to translate user research into clear design recommendations and actionable insights.

• Skilled at tackling complex problems and transforming them into intuitive, accessible, and easy-to-use designs.

• Meticulous, with strong problem-solving and analytical abilities.

Preferred Qualifications:

• At least 4-5 years of professional experience as a UX designer, or similar role in digital product teams
• Strong portfolio demonstrating experience in end-to-end product design and delivery, including facilitating workshops, gathering requirements, usability testing, envisioning interaction flows, and delivering high-quality UI design.
• Understanding of accessibility standards (WCAG) and how to design for diverse user groups
• Experience in Agile and UX development is a plus
• Knowledge of frontend development is a plus