Putting “website usability testing” and “remote working” together might sound easy since both are doable online, but is it? First, let’s take a look at some details about the two terms.
Usability is “the fact of something being easy to use”, according to the Cambridge dictionary, while testing is the act of using something to see or assess its effectiveness. In the IT field, testing is the process of determining if the goals are met, such as software. Now, putting both words together with “website” gives us “website usability testing”. It is a method of researching to test how smoothly and easily a website (that includes user experience) can be used.
However, even experienced designers and developers do not always make perfect websites. Inconsistencies, faulty functions, and errors may still occur, which explains the existence of usability testing.
Due to certain circumstances like the 2020 pandemic, website usability testing has now evolved remote methods. Even before 2020, cases like schedule conflicts and difficulty in recruiting on-site testers prompted the use of remote testing. While doing usability testing through online means is truly convenient, it may also pose some drawbacks.
This brings us back to the question: Is remote testing just as effective as on-site testing? Here are some good and bad points to think about.
Remote website usability testing benefits both researchers and users through the following:
Despite the advantages mentioned, there are also disadvantages such as:
Everything comes with a good and bad side, and remote website usability testing also has them. You must weigh which one is the better option depending on your use case. If you are leaning towards remote testing, then it is highly recommended to work with a company that has managed to win over such disadvantages mentioned above to provide its clients with valuable results. One such company you can count on for experts who can do on-site or remote website usability testing is USER Experience Researchers Pte. Ltd., a UX company Singapore businesses trust. Your website could be included in USER’s 100+ projects and counting. Get in touch today!