SINGAPORE, Singapore – This year’s Tech Week Singapore, held at the prestigious Marina Bay Sands Expo and Convention Centre, User Experience Researchers (USER) made a bold and inspiring statement: the future of enterprise technology is human-centred, intelligent, and continuously evolving.
For two days, USER showcased cutting-edge solutions and strategic partnerships that are redefining how organisations manage experiences, optimise workflows, and deliver value at scale at their booth in the Big Data and AI World Asia section of the event.
Experience Management Meets Enterprise Innovation
The Tech Week event kicked off with a powerful collaboration between USER and Qualtrics, one of the world’s prime names in experience management. Spotlighting the transformative potential of experience management across customer, employee, product, and brand domains, Qualtrics facilitated comprehensive and immersive demos that revealed how real-time feedback, predictive analytics, and sentiment tracking can drive smarter decisions and deeper engagement.
On day two, the spotlight shifted to Progress, USER’s tech partner for enterprise-grade solutions. The focus: workflow optimisation and content management systems (CMS) tailored for large-scale operations. From streamlining approval processes, increasing transparency and security, to deploying AI-enhanced CMS platforms like Sitefinity, the demos illustrated how businesses can become more agile, efficient, and user-focused with smart and adaptive solutions that improve with time.
“Tech Week Singapore was the perfect stage to demonstrate how our partnerships with Qualtrics and Progress are enabling organisations to deliver seamless, data-driven experiences,” said Dr Frank Qiu, CEO of USER. “We’re not just solving problems. We’re designing futures.”
New Capabilities: Speed, Intelligence, and Global Reach
USER also unveiled a suite of new capabilities designed to meet the fast-changing demands of modern enterprises:
AI Optimisation for Enterprise: Harnessing machine learning to refine digital journeys, improve service delivery, and personalise user interactions. Imagine a customer support system that predicts needs before they’re voiced — that’s the power of AI optimisation.
Low-Code Development: Accelerating application delivery with minimal coding, empowering teams to launch solutions in days, not months. A healthcare provider, for instance, could deploy a patient portal swiftly, improving access and satisfaction.
On-Demand Offshore Talent: Providing instant access to global UX expertise, enabling organisations to scale projects flexibly and cost-effectively. Whether it’s a fintech startup or a multinational retailer, the right talent is just a click away.
What ties these capabilities together is a commitment to weaving optimised experiences across every touchpoint. From intuitive dashboards to culturally aware chatbots, USER is ensuring that technology feels natural, responsive, and human.
“These capabilities aren’t just tools — they’re enablers of transformation,” Dr. Qiu added. “We’re helping organisations move faster, think smarter, and connect deeper.”
Vision Forward: AI for Continuous Improvement and Human-Centred Progress
Looking beyond the demos and tech showcases, USER shared its vision for an ever-progressive future. The company believes it is one where AI and human insight work in harmony to create continuous improvement and elevate everyday life. Through engaging panels and thought leadership sessions, USER demonstrated how AI can be leveraged to make life not just convenient but also transform the way businesses do work; by continuously adapting technology to human needs, USER empowers organisations with smart tools that address their customers’ problems while delivering business goals.
The way AI can be integrated into devices and applications can range from detecting emotional cues for feedback, personalising workflows according to company culture and policies, and even supporting mental wellness through empathetic design. The message is clear: the future isn’t just about smarter systems — it’s about more humane systems.
“Technology should serve people, not the other way around,” said Dr. Qiu. “By embedding ethical AI and inclusive design into everything we do at USER, we’re building a future that’s not only intelligent but also compassionate. We believe this is the new standard for the future.”
Watch out for USER’s attendance in the next Tech Week or similar events in the future.
About USER Experience Researchers Pte. Ltd.
USER is a leading UX-focused company specialising in digital transformation consultancy, enterprise solutions, and resource augmentation. We have a steadfast commitment to innovating the best of today’s technology to promote sustainable growth for businesses and industries.
For inquiries, you may contact us at project@user.com.sg or fill up our contact form below. We’ll get back to you as soon as possible!
