Make your product design right with user research

Identify problems and opportunities to ensure relevant and useful product designs for your target audience.


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A clear understanding of what your users need and want is crucial to produce designs that matter. But gathering data should be done in a targeted and organised approach. Our user research team at USER uses various methods to gather helpful data.

Why You Should Perform User Research

Singapore businesses and government agencies team up with user for their user-centred digital solutions and effective UX research methods.


Get valuable results from your user research efforts by partnering with the leading UX agency in Singapore and SE Asia, USER Experience Researchers.

  • Mr Cai
    We are a client of USER, whom has just almost completed our Car Parking mobile application with them. USER did the design and development of the app and we couldn’t be happier with the quality end-result. Every part of the process went as per the agreed schedule, and the finished prototype met, and in most cases, exceeded my expectations. There were no hurdles and the project team manged by Tom did worked professionally with us to achieve the desired outcome. The three-month guarantee they offer post-app upload is great for our peace of mind. We will be using them again in the future. We are extremely happy with their service as the USER team prove to be prompt and reliable.”
    Mr Cai
    ST Car Parking
  • Mr Liu
    USER partnered with NCS Pte Ltd to revamp the corporate tax portal of IRAS Tax portal, reworked the flow and content, refresh the design and recommendation with best UX Practices. USER is responsible for UX/UI Design including content rewriting and frontend development (HTML/CSS) template services. The main service of the project is completed. The end product help to increase the users and improve customer satisfaction significantly. USER team are personable and experienced. We enjoy working with them and look forward to more opportunities with them again.
    Mr Liu
    NCS
  • Ivy
    USER helped us remain objective when considering our ideas of what our users needed in a collaborative information-sharing system in our website. USER did UX Consultancy, UX Research & UI Design as well as our Website Development. The team formulated our first wire-frames and followed by high-resolution mock-ups. They also wrote a first and second draft of our functional specification for a web-based application. We are very happy with the results to manage our clients details by easy E-registration Form, Centaline Property Administration and Centaline Agent Administration. USER really stood out with their enthusiasm about their end product and service.
    Ivy
    Centaline

Let’s study target users throughout your design process

Understand users better to make a winning product design.


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